FAQ
Below FAQ are some common concerns of our clients. If you have other questions, please just send it to cs@blinkmena.sa.com
General Questions
Q: “What if I receive a different item than the one, I ordered?”
We at Blink MENA take extra care to ensure that you receive what you ordered. In case it happens get in touch with us.
We will schedule a pick-up of the item and immediately issue Blink MENA coupon to place a new order.
Q: “How can I track my order?”
Once your shipment is out for delivery local orders will receive a message where you can track your order and for international orders you will receive an email with the waybill to track your orders based on the carrier. If you don’t receive a message or email, please contact us on +966 501147575.
Q: “Where do you deliver?”
KSA
Q: “How can I change my delivery address after placing an order?”
Please contact us on +966 501147575 or WhatsApp +966 501147575 Or email us on cs@blinkmena.sa.com
Q: “How long does it take to receive my order?”
3 to 5 working days.
Q: “What are your payment methods?”
Debit cards
Cash on delivery
Tabby- buy now pay later.
Apple Pay, Samsung Pay and Google Pay soon.
FAQ
Your Exchange and refund
Q: “What is your return and exchange policy?”
Returns and exchanged items must be within 14 days of receiving the order and should not be used and in their original and re-sellable condition, with all labels attached along with the invoices. Please check the link below.
Q: “How long does it take to get my refund?”
Within 14 to 21 working days after receiving the product and returns is accepted by us as per the policy.
Q: “What are your refund methods? ”
Refunds will be based on your payment method. bank account for e-payment orders / coupons for COD orders .
- K-net / Credit cards: Refunds will be by Bank transfers. And it will take upto 14 days
- Cash on delivery: Refunds will be by gift card within 2 business days
Q: “How can I make an exchange or a return?”
Please contact our customer service on +966 501147575 or via WhatsApp +966 501147575 or through our live chat, we will be happy to assist you.
FAQ
Other Questions
Q: “Can I place an order via telephone?”
Yes, you can place an order via telephone by contacting our customer care team via WhatsApp on +966 501147575 or via our live chat.
Q: “Is there a cost for custom duties and tax?”
All custom charges and local taxes will be applied as per the law and regulations of the destination country and will be settled by the customer upon delivery.
Q: “How will I know when the item has been shipped?”
Once your shipment is out for delivery local orders will receive a message where you can track your order and for international orders you will receive an email with the waybill to track your orders based on the carrier. If you don’t receive a message or email, please contact us on +966 501147575.
Q: “Is my personal information confidential?”
Your personal information is secure and in compliment with the country’s regulations.
Q: “What should I do if I am having trouble logging into my Blink MENA account?”
If you are a registered user and forget your password, click on Forgot Password at log-in and you will receive an e-mail with instructions on how to reset it. For any other technical difficulties, please contact our Customer Service team.
